Which term refers to the written and/or oral information about a consumer collected by a reporting agency?

The term that refers to the written and/or oral information about a consumer collected by a reporting agency is "Consumer Reports." Consumer reports are designed to provide information about individuals’ creditworthiness, credit history, and other personal data relevant to evaluating their eligibility for credit, insurance, employment, or housing. These reports are compiled by consumer reporting agencies and include details such as credit accounts, payment histories, and public records.

This terminology is specifically aligned with legal definitions under the Fair Credit Reporting Act (FCRA), which governs how consumer information is collected and utilized. Consumer reports can encompass a wide range of data, not limited to just credit information, but also to personal details that affect various financial or personal decisions.

The other options, while they may share some similarities with consumer reports, do not accurately reflect the exact nature and definition upheld by reporting agencies. Client feedback typically pertains to the opinions or evaluations provided by clients relating to a service or product, rather than a formal report. Credit reports focus more narrowly on financial credibility, but do not encompass all aspects of a consumer report. Background reports often include various types of information, such as criminal history or employment verification, but again lack the specific comprehensiveness defined by consumer reports.